America’s Best Drive Thru
If you are a Lethal Weapon fan, you probably remember the drive thru scene with Leo Getz. He uses some colorful language to describe why you always get the wrong order at the drive thru. If you can overlook the language, it’s a hilarious scene that also holds some truth. By the time you figure out they gave you the wrong order, you’re too far away to go back and get it fixed — you’re just screwed.
If you want to reduce your odds of having a bad experience, you might want to frequent the best drive thru’s in America as determined by Insula Research’s annual Drive-Thru Performance Study. This ranking of the top 20 fast food drive thru’s in America measures their performance in four categories: order accuracy, speaker clarity, speed, and best menu board.
And the results are:
- Chick-fil-A
- Taco Bell
- Del Taco
- Krystal
- Wendy’s
Chick-fil-A earned the highest composite score in the survey, topping the competition in two of the four categories: order accuracy and speaker clarity. Chick-fil-A also had the friendliest service measured by demeanor, politeness, and eye contact. Wendy’s ranked number one in the “Speed” category, and Whataburger won top honors for the best menu board.
To read the full results, check out the article in this month’s QSR Magazine .
